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Support

Avya Support

Last Updated: July 28, 2026

Welcome to the Avya Support Center.

We're here to help you get the most out of Avya. If you're experiencing issues, have questions, or would like to provide feedback, we'd love to hear from you.

Contact Us

The best way to reach us is by email.

Email: contact@tryavya.com

We aim to respond to all support requests within 2 business days.

Frequently Asked Questions

I forgot how I signed in.

Avya currently supports:

  • Apple Sign In
  • Google Sign In

Please use the same sign-in method you originally used when creating your account.

My workouts aren't syncing.

Try the following:

  1. Ensure you have an internet connection.
  2. Close and reopen the app.
  3. Verify you're signed into the correct account.
  4. Pull to refresh (if available).
  5. Wait a few moments and try again.

If the issue continues, contact us with:

  • Device model
  • iOS version
  • App version
  • Approximate time the issue occurred

I found a bug.

We appreciate bug reports.

Please include:

  • What happened
  • What you expected to happen
  • Steps to reproduce the issue
  • Screenshots or screen recordings (if possible)
  • Device model
  • iOS version
  • App version

Can I request a feature?

Absolutely.

Many improvements to Avya are driven by user feedback.

Tell us:

  • What you'd like to see
  • Why it would be useful
  • How you currently solve the problem

How do I delete my account?

You can request account deletion by emailing:

contact@tryavya.com

Please use the subject:

Account Deletion Request

We will permanently delete your account and associated personal data within a reasonable period, except where retention is required by law.

Can I export my workout data?

Data export is not currently available.

If you require a copy of your personal data, please contact us at:

contact@tryavya.com

Is my workout data private?

Yes.

Your workout data belongs to you.

We do not sell your personal information.

Please refer to our Privacy Policy for more information.

TestFlight

If you're using a TestFlight version of Avya, you may encounter bugs or unfinished features.

The easiest way to report issues is through TestFlight's built-in feedback option or by emailing us with screenshots and details.

Response Times

Typical response times are:

Request Typical Response
General questions Within 2 business days
Bug reports Within 2 business days
Account issues Within 2 business days
Data deletion requests Within 7 business days

Response times may be longer during weekends or holidays.

Suggestions & Feedback

We're always looking to improve Avya.

Whether it's:

  • New workout features
  • Analytics improvements
  • User interface suggestions
  • Performance improvements
  • Exercise library requests

—we'd love to hear your ideas.

Privacy & Legal

For more information, please see:

Contact

Support Email

contact@tryavya.com

Thank you for using Avya.

For those who train.